Privacy Policy

Pole Movement FZCO (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.polemovement.com or use our online teacher training platform (“Service”).

By accessing or using the Service, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect and process your personal data in compliance with applicable data protection laws. This data includes:

a. Personal Information Provided by You:

When you register for the Course, interact with us, or use our Service, we may collect the following information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely)
• Username and password

b. Automatically Collected Information:

When you access the Service, certain information may be automatically collected, including:

• IP address
• Browser type and version
• Operating system
• Usage data (e.g., pages visited, time spent on pages)
• Device identifiers

c. Special Category Data:

We do not intentionally collect sensitive personal data (e.g., health or biometric data) unless directly relevant and consented to.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process your enrolment and deliver the Course.
• To manage your account and provide access to the Service.
• To improve the functionality, security, and user experience of the Service.
• To communicate updates, notifications, or promotional offers.
• To respond to queries or provide customer support.
• To comply with legal obligations, such as tax and financial reporting.

3. Legal Basis for Processing

We process your data under the following legal bases:

• Performance of a contract: To provide the Course and services you enrol for.
• Legitimate interests: To maintain and improve our Service.
• Consent: For marketing communications or any non-essential activities.
• Legal obligations: To comply with laws and regulations.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. However, your data may be shared with:

• Service Providers: For payment processing, hosting, and IT support.
• Legal Authorities: If required by law or to protect our legal rights.
• Business Transfers: In case of a merger, sale, or acquisition.

All third-party providers are contractually obligated to safeguard your data and use it only for the agreed purposes.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, including compliance with legal, accounting, or reporting obligations.

After the retention period, data will be securely deleted or anonymised.

6. Your Data Protection Rights

Depending on your jurisdiction, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request corrections to inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data under certain circumstances.
• Restriction: Limit how we process your data.
• Data Portability: Request a copy of your data in a machine-readable format.
• Objection: Opt out of certain processing activities, such as marketing communications.
• Withdraw Consent: Where consent is the basis for processing, you can withdraw it at any time.

To exercise your rights, please contact us at info@polemovement.com. We will respond within the legally mandated timeframe.

7. Marketing Communications

We may send promotional emails or updates about the Service. You can opt-out by:

• Clicking the “Unsubscribe” link in our emails.
• Contacting us at info@polemovement.com.

8. Cookies and Tracking Technologies

Our Service uses cookies to enhance functionality, personalise content, and analyse user behaviour. Cookies we use include:

• Essential Cookies: For platform functionality.
• Analytics Cookies: To track usage and improve the Service.

You can manage your cookie preferences through your browser settings.

9. Data Security

We implement industry-standard measures to protect your personal data, including encryption, secure servers, and regular security audits.

Despite these measures, no system is entirely secure, and we cannot guarantee absolute security.

10. International Data Transfers

As an international platform, your data may be stored or processed outside your country of residence. When transferring data internationally, we ensure adequate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms.

11. Children’s Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected such data, we will delete it promptly.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing your information.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on the website. Your continued use of the Service after updates constitutes acceptance of the revised policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

• Email: info@polemovement.com
• Website: www.polemovement.com